FAQ

Frequently Asked Questions

We understand that every project is unique and you may have questions about our services and process. That’s why we have compiled a list of frequently asked questions to help guide you through what to expect. Whether you’re curious about design options, timelines or the materials we use, our FAQ section provides clear and helpful information. 

If you can’t find the answer to your question, feel free to reach out—we’re always here to help!

What areas do you cover? / Do you only work in Oxford?

We cover Oxfordshire and Buckinghamshire and the surrounding areas. If you’re outside of these regions, please get in touch and we will do our best to accommodate you.

Do you offer free estimates?

We offer free, no-obligation estimates for all our services. Simply get in touch, and we will assess your project scope for a quick estimate, we will then provide a detailed quote once we have fully designed your project.

Can you help with design ideas?

We are more than happy to assist with the design process, offering suggestions and solutions to ensure your space is functional, stylish, and tailored to your preferences. We are also happy for you to take the design lead in the from of photos, magazine cuttings or drawings.

What is your current lead time?

We currently have a 4-6 week lead time, once we have your project underway in the workshop we will arrange a convenient time to install and finish it. 

When is the best time to get in touch for a bespoke storage solution?

Reach out anytime if you are looking to add more storage or enhance your space. We will create a solution tailored to your needs.

For renovation projects, it’s ideal to contact us at the start so we can assist with essential details like cabling and stud placements. We’re happy to work alongside other trades or take on the work ourselves for a seamless experience.

How long will it take to install?

The instillation time frame for each project depends on its size and complexity. We will provide a clear schedule and keep you informed every step of the way to ensure timely completion. For many smaller projects, we offer a one day fitting service.

Do I need to prepare my home before installation?

We recommend clearing the area where the work will take place to allow us to get started quickly and safely. However, if you need help moving furniture or preparing the space just let us know and we can assist. We are carpenters at heart, so we can help move walls, door ways and even reconfigure entire rooms. 

Will I need to be home during the installation?

It’s not necessary for you to be home during the installation but we are happy to work around your schedule and what you are comfortable with.

(In Essence) How do you ensure professionalism on the job?

We pride ourselves on being professional, punctual, and tidy. We arrives on time, completes the work efficiently and always leaves your home clean and orderly. We treat every project with respect and aim to exceed your expectations.

Will you take care in my home?

We take every precaution to be careful, respectful, and considerate while working in your space. All larger installations will be carried out by myself and Mike, we work together on a regular basis and will ensure your home is cared from start to finish.

What materials do you use?

We use high quality durable materials for all of our projects. Whether you prefer natural wood, MDF or other materials, we ensure that everything we use meets our standards for longevity and finish.

What payment options do you accept?

We accept various payment methods, including bank transfer and card payments. A deposit may be required for larger projects, with the balance payable upon completion.